Bergen Car Rental

ENNO

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Rental terms

These terms apply to every booking with Bergen Car Rental. Short version: verify your ID, do the photo check on your phone at pick-up and return, bring the car back with the same fuel level, and your deposit comes back automatically.

1. Driver

  • Minimum age 20, with a valid driving licence (class B) held for at least 1 year.
  • Licences from outside the EU/EEA must be in Latin letters or come with an International Driving Permit.
  • Only the person who booked may drive, unless we agree on an extra driver in writing.
  • We verify your identity online after booking or check your licence at pick-up. If the check fails we cancel the rental and refund everything.

2. Price, payment and deposit

  • The price shown when you book is the price you pay. Prices are in Norwegian kroner (NOK) and include VAT.
  • One rental day is 24 hours from pick-up. Rentals of 7 days or more get 15% off. Summer prices apply from 15 June to 31 August.
  • You pay the rental, any delivery and a refundable deposit of NOK 2,000 by card when you book.
  • The deposit is refunded automatically 5 days after your return check, minus the costs listed in these terms (for example extra kilometres and missing fuel recorded in the return check). You get an e-mail showing any deduction. Costs above the deposit are invoiced to you, payable within 14 days.

3. Pick-up and return check

  • Your confirmation e-mail has a personal check link. It opens 30 minutes before pick-up.
  • At pick-up you take 8 photos (front, back, both sides, front seats, back seats, boot and dashboard), enter the km reading and the fuel level, add close-ups of any existing damage, and confirm.
  • At return you do the same check with the same link. The deposit is only returned once the return check is done.
  • Damage that is not shown in your pick-up photos or reported in the pick-up check is presumed to have happened during your rental.
  • No-show: if the pick-up check is not confirmed within 1 hour after the pick-up time, the booking is cancelled automatically. The rental (and any delivery) is not refunded; the deposit is refunded.

4. Delivery

  • We deliver the car to your address, hotel or Bergen Airport Flesland in the Bergen area for NOK 299.
  • We call you when we arrive. If we have to wait more than 30 minutes, NOK 150 per started half hour may be charged.
  • Return is in Åsane unless we agree on a different return place in writing.

5. Kilometres and late return

  • Toyota Auris Hybrid: 250 km per day included, then NOK 2.50 per km.
  • Peugeot Partner L2 van: 150 km per day included, then NOK 3 per km.
  • Kilometres are taken from the km readings in your pick-up and return checks.
  • Returning up to 59 minutes late is free. After that we charge NOK 150 per started hour, up to one day’s price. If your late return makes the next customer wait, you also cover their documented costs.

6. Fuel

  • Return the car with the same fuel level as recorded in your pick-up check, or more.
  • Missing fuel is charged at the local pump price plus a NOK 150 refuelling fee.
  • Toyota Auris Hybrid uses petrol (95). Peugeot Partner L2 uses diesel. Damage from the wrong fuel is paid in full by the renter, including towing.

7. Tolls (bompenger), ferries, parking and fines

  • Norway uses automatic toll stations (AutoPASS); you just drive through. All toll passings and ferry crossings during the rental are charged at the actual price plus a NOK 50 administration fee per rental, deducted from the deposit.
  • Toll invoices can arrive several weeks later. Passings that arrive after the deposit has been returned are invoiced to you at cost.
  • Parking is your responsibility. Parking fines, speeding fines and other penalties during the rental are paid by you, plus a NOK 250 administration fee per fine. We pass your details to the authority or company that issued the fine.

8. Damage and scratches

  • Normal wear is free: stone chips smaller than 5 mm, light marks and scratches shorter than 2 cm that do not go through the paint, and normal interior wear.
  • Other new damage is charged at the documented repair cost, up to the excess (egenandel) of NOK 8,000 per incident. Guide prices: scratch that can be polished out NOK 1,000; paint repair NOK 3,500 per panel; scuffed wheel rim NOK 1,000 per wheel; windscreen chip repair NOK 900.
  • You pay the full cost, with no cap, when damage or loss is caused by driving under the influence of alcohol or drugs, an unauthorised driver, gross negligence, driving off public roads, racing, overloading, wrong fuel, leaving the key in or near the car, driving outside Norway without permission, or other breaches of these terms.
  • We compare your pick-up and return photos and send you photos and the repair estimate or invoice for any damage we charge for.

9. Insurance

  • The vehicles have the mandatory Norwegian third-party liability insurance (trafikkforsikring) and full vehicle cover (kasko). Your share of any damage is limited to the excess above, except in the cases where you pay the full cost.
  • Personal belongings in the car are not covered. Use your own travel or home insurance.
  • If something happens: make the place safe and call 112 if anyone is hurt. Call us straight away, take photos, and fill in the European accident statement (skademelding) with the other party. The form is in the glove box. Do not admit fault on the spot.
  • Breakdown: call us and we arrange help. Do not let a third party repair the car without our approval.

10. Use, cleaning and keys

  • No smoking (NOK 2,500 cleaning fee). Pets only by agreement; pet hair is charged NOK 1,000.
  • Return the vehicle reasonably clean. Extra cleaning costs NOK 500.
  • No driving outside Norway, on ferries abroad, or for paid transport of people or goods without written permission.
  • Keys are handed over in person at pick-up and returned to us at return. A lost key is charged at the actual replacement cost.

11. Cancellation

  • Cancel free of charge up to 48 hours before pick-up with the link in your confirmation e-mail. You get everything back.
  • Later than 48 hours before pick-up, we refund the deposit and any delivery fee but keep the rental price.
  • No-shows are handled as described in section 3. No refund for returning early.

12. Personal data

We use your name, e-mail, phone, delivery address and your pick-up and return photos to handle the booking and any damage claims. Payments are processed by our payment provider and ID verification by Stripe. We do not store images of your ID on this website. Check photos are deleted when they are no longer needed for the rental or a claim.